・The use of crypto currency is not prohibited under the laws and regulations of the country or region where you live. And also the use of the crypto currency exchange is not prohibited. "You represents and warrants that is not a person who has fallen and shall not fall under any of the followings: (1) the Anti Social Forces; or (2) a person who cooperate and is involved with the maintenance or operation of any Anti social Forces by providing funding to any Anti Social Forces or any similar act."
・You strictly obey the rules of SGP exchange.
・You will not use our service for money laundering purposes.
● What is required to open my account? All you need to create an account is a mail address that can be received email. Users who wish to use all the functions in SGP exchange will need verification of the mobile phone number and submitting identification documents (passport or driver's license and address confirmation document).
● I don't receive SMS by phone number verification. After entering your phone number, please click the Send Code button. Please make sure that mobile numbers and your device that you are trying to verify can be receive SMS. When SMS reception is not performed normally due to line conditions, it can not be sent continuously. Please try again in about 1 hour.
● I cannot set up 2-step authentication. In order to set up 2-step authentication, you need to install Google two step authentication app to your device. Please scan the QR code for 2-step authentication displayed on the SGP screen with the installed app. If the QR code cannot be scan, please select manual setting and enter the reset code that is displayed on the screen of SGP into the app to complete the set up.
To reset 2-step authentication, it is necessary to cancel 2-step authentication setting from the setting screen beforehand. In that case, use the old mobile phone to cancel the authentication code. If it becomes impossible to cancel the setting using the old mobile phone, the reset code displayed at the time of initial setting is necessary. You can set newly by entering the reset code manually after installing 2-step authentication app into your new mobile phone.
● My KYC (identification) has not been approved. After submitting your identity documents, SGP admin will confirm the documents. About two or three business days is required to approve it. And if there is the identity documents are incomplete, we will inform you by email. In that case, we may ask you to resubmit or submit additional documents.
● I deposited an asset to my account. When can you reflect assets into my account? When you deposit to your account of SGP Exchange using TRIAM, the deposit will be reflected to your account immediately. Please confirm carefully that there is no mistake in the operation of your deposit. For other crypto currencies, the time required for reflection to your account differs depending on the rules of transaction approval in each crypto currency.
● I have deposited to SGP Exchange without inputting Memo Tag. Please provide us a transaction certificate (TXHASH) to prove that the deposit is from you. Crypto currencies related to TRIAM,ETH ,XRP Please get TXHASH by using the above site. Please input TXHASH obtained from Request Deposit page and send a Unknown Deposit Request. Once your request is approved, your deposit will be reflected into your account.
● The asset that I have deposited to my account has not been reflected. Please check the sending history of your wallet that you have deposited to SGP Exchange, and confirm that there is no mistake in the wallet address of the deposit destination. In case of that you have sent the asset from another exchanges, remittance processing may not be performed immediately by the rules of each exchange. If your deposit is not reflected in your account despite the completion of remittance processing, please contact our Support Center.
● Which kind of wallet address I can set when I request the withdraw from SGP? You can set a wallet address managed by you or an exchange's wallet address to the destination wallet address, when you request the withdraw. After withdraw processing, receiving assets will be reflected at different times depending on the wallet. Please confirm it with the company offering the service of your wallet that is set as a destination wallet address.
● How much is the withdrawal fee? RIA 300RIA + 0.07% of the Withdrawal amount GBT 1GBT + 0.07% of the withdrawal amount ETHT 0.005ETHT + 0.07% of the Withdrawal amount ETH 0.005ETH + 0.07% of the Withdrawal amount XRP 2XRP + 0.07% of the Withdrawal amount There is a possibility that the withdrawal fee will be changed.
● I applied for withdrawal but it will not be processed. Processing of application for Withdraw may take some time because it is required admin's confirmation work. Please contact to the Support Center if you input incorrect withdraw destination wallet address or if the processing is in an error.
● Is there a trading fee? RIA 0.3％ GBT 0.3％ ETHT 0.3％ ETH 0.3％ XRP 0.3％ There is a possibility that the trading fee will be changed.
● My trading has not been executed. Trading has been conducted in real time by all users. If the operation of the same trading is carried out while transaction processing is being performed, the display of that trading may be slightly delayed. This may be caused not only by our system problems but also by the communication environment of the device you use.
● Please let me know how to read the table. Settlement currency : Select the currency to pay
Price : It is rate of the currency to pay
Amount : Enter amount of currency to buy
Total : It is amount of currency to be paid
● Please let me know how to operate. Open the page of the currency you would like to buy, and select the currency to pay, amount and destination wallet address.
Click Buy and enter 2-step authentication code to complete BUY.